Patient Information

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Coastal Health & Wellness is currently deemed under Federal Tort Claims Act (FTCA) coverage by the Federal Government
Welcome to Coastal Health & Wellness
Patient safety and quality of care 
  • Patient safety and excellent quality of care is of the utmost importance to us. Patients can be assured that Coastal Health & Wellness has all the standard systems in place for patient safety, quality assurance, and quality of care improvements.
Notice of privacy practices 
  • We understand the importance of keeping your personal healthcare information confidential. At times, we may securely and electronically share your health information among authorized physicians, specialists, and healthcare organizations. This notice describes how health information about you may be used and shared. It also describes your rights regarding the use and disclosure of your health information. English /Spanish
Patient rights and responsibilities
  • The relationship between you and your physician, as well as between you and Coastal Health & Wellness,  is important for good health care. Understanding these rights and responsibilities helps to ensure you are given quality care. English / Spanish
  • We want to be sure that all of our patients receive the best care possible and in a timely manner. You can help us with this by keeping your scheduled appointment and arriving on time or letting us know if you are unable to make it. Please review our no show policy here.
Coastal Health & Wellness Patient Financial Guide 
  • This guide has payment information for all patients (including Medicaid, Medicare Part B, insured and uninsured patients). English / Spanish
Coastal Health & Wellness is committed to providing quality health care. In the event any safety and/or quality of care is a concern, the clinic offers several avenues of assistance to address concerns.

Patients are encouraged to notify:

Public Notice of The Joint Commission

Coastal Health & Wellness has earned The Joint Commission’s Gold Seal of Approval for accreditation by complying with The Joint Commission’s national standards for ambulatory healthcare centers. The Joint Commission is an independent, not-for-profit national body that oversees the safety and quality of health care and other services provided in accredited organizations.

Coastal Health & Wellness fully supports The Joint Commission initiatives on patient safety. Anyone with information or concerns about safety and quality offered by Coastal Health & Wellness is encouraged to notify the organization’s leadership.

  • If, after reporting and receiving information regarding the reported concern/problem, you feel the issue has not been adequately addressed, you may report the problem to The Joint Commission:
    Phone: 1.800.994.6610
    Email: complaint@jointcommission.org
    Fax: 630.792.5636
    Postage: Division of Accreditation Operations
    Office of Quality Monitoring
    The Joint Commission
    One Renaissance Boulevard
    Oakbrook Terrace, IL 60181

    You may also visit the Joint Commission website at www.jointcommission.org and tender a complaint by accessing the link: Report a Patient Safety Event.

    When submitting a complaint, please include the name of the healthcare facility and its address, which has been provided below.

    Coastal Health & Wellness 9850 Emmett F Lowry Expy., Suite C,
    Texas City, TX 77591 

Thank you for trusting Coastal Health & Wellness with your healthcare needs.  Your quality of care and safety is our top priority!

Appointments and information: 409.938.2234.